Refund policy

Return Policy

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We accept returns on most items up to 30 days after order delivery. If you simply ordered the wrong item or do not like the item, please notify us BEFORE returning item in writing via email. Seller will determine whether a monetary refund or store credit will be issued.

Orders/items returned as not-deliverable due to an address error or as originally packaged are subject to a restocking charge.

Order related shipping expenses and return shipping expenses are non-refundable.

Items returned damaged are non-refundable.

 

Non-Returnable Items:

• Blown Glass Figurines
• Jewelry
• Musical Instruments/Horns
• Seasonal Items (Ornaments, Wreaths, etc.)

We will offer refunds for all other situations on a per case basis. Please email us within 30 days of receiving your item with any return requests. All returns should include a copy or the order invoice to expedite processing.

Return Address:

Sea Turtle Supply
2390-C Las Posas Road #193
Camarillo, CA 93010

 

For damaged, missing or delayed items, please see our policies at https://www.seaturtlesupply.com/policies/shipping-policy