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Welcome to our new store! To learn more about Sea Turtle Supply Click Here!

Current Discount:

Buy THREE ITEMS and get 5% OFF!

Shipping policy

Shipping

Shipping Methods: USPS First Class/Priority Mail and UPS ground are the typical methods we use. Depending on the size of the order we will determine the best method of shipping. All items are carefully wrapped and packaged. Tracking information is provided via email to the buyer's email address at the time of shipment.

We generally ship Monday through Friday. We typically ship within one to two business days from order excluding holidays. Please allow 5-7 business days from order date for delivery unless otherwise specified in the listing.

Please be sure to provide a shipping address that is SAFE and SECURE, we find that deliveries to community mail rooms or shared delivery spaces can often lead to misplaced or lost packages.

We do not ship to international addresses outside of the United States at this time.

 


Expedited Shipping

Customers should place their order and then request an expedited shipping cost surcharge and due date through the shop contact page. If expediting is required after order review, we will email a surcharge S&H invoice for approval. In general, expedited shipping charges can be expensive for small orders or heavy items relative to the actual product cost.

 

 

Missing Shipments (shown as "delivered" in tracking)

Once the shipping carrier takes possession of a package they are responsible to ensure its safe arrival. 

If tracking says an item is delivered but you have not received it, PLEASE follow these steps:

• Verify the shipping address
• Look for a notice of attempted delivery
• Look around the delivery location for the package
• See if someone else accepted the delivery
• Wait 24 - 48 hours as some packages can show delivered while still in transit
• For USPS shipments leave a note for your CARRIER in or at your mail box
• For USPS shipments contact your local USPS office and request a SUPERVISOR to help with locating the package.

If after following the above steps the package has not turned up, please email us to assist.

Package Theft: Mail and package theft is on the rise. Please be sure to use a shipping address that is SAFE and SECURE. Once a shipping carrier takes possession of a package the carrier is responsible to ensure the safe arrival at its destination, but if it is stolen or misplaced after a confirmed and verified delivery they may not approve a submitted claim. 

 

Lost or Undelivered Shipments (NOT shown as "delivered" in tracking)

Once the shipping carrier takes possession of a package they are responsible to ensure its safe arrival. 

If tracking is lost, stuck or delayed, PLEASE follow these steps:

For lost USPS shipments please check tracking, leave a note for your carrier at the mail box and contact your local USPS branch at: https://www.usps.com/help/missing-mail.htm

For lost UPS shipments please check tracking and visit: https://www.ups.com/us/en/support/contact-us

If after following the above steps the package has not turned up, please email us to assist.

If a package is determined to be missing it is the buyer's responsibility to file a claim with the appropriate shipping carrier, usually within 30 days. USPS, UPS and FedEx utilize GPS scanning technology as validation of delivery location. 

 

Non Deliverable/Returned to Seller Packages

Orders returned to seller as non deliverable to the customer provided address can be reshipped at an additional expense or refunded for product cost less a restocking fee. 

 

Damaged Items

We take great care to package our shipments in bubble wrap and peanuts to cushion our products and get them safely to each customer. In cases of a package arriving damaged you MUST contact us in writing by email within 5 days of receiving your item. A claim may need to be filed with the carrier. We will work with you should a claim need to be filed.  Here’s what is required so we can assist with a claim:

  • REPORT WITHIN FIVE DAYS. Damage claims are time sensitive so let us know by email within 5 days of receiving your item.
  • KEEP ALL THE SHIPPING MATERIALS INCLUDING THE BOX AND PACKING SLIP.
  • Take PHOTOS of the item that has been damaged showing the item and the damaged area.
  • Take PHOTOS of the protective packaging within the box (bubble wrap, peanuts, etc.) This can be laid out outside the box.
  • PHOTOS of the box we shipped in, front, back, sides etc showing signs of shipping use.
  • PLEASE DO NOT throw anything away. The carrier may need the items brought in or picked up as part of the claim. Please keep the item, packaging and box until claim is completely resolved.
  • Email us the photos and we will assist with the claim process.

For USPS orders you can file a shipping claim at https://www.usps.com/help/claims.htm if you would like to file a claim yourself. 

For UPS orders you can file a shipping claim at https://www.ups.com/us/en/support/file-a-claim if you would like to file a claim yourself. 

The claims process is fairly straight forward. After applying it takes about 7-10 days to process. When finished they typically refund the amount of the purchase and shipping but we can not guarantee what their decision will be.